I sent an email with my name, customer ID number, address, phone number, and what my issue is. View past installments here. For several weeks, department director Kay Erickson has refused interview requests. Subscribe to Oregonian/OregonLive newsletters and podcasts for the latest news and top stories. For starters, she said, one reason people are spending longer on hold is that the department’s phones had been hanging up on people. Some callers have been left waiting hours on hold. Share ; Share ; Share ; By: Jason Stoogenke, wsoctv.com Updated: April 9, 2020 - … And she said the department plans to add more phone lines in the coming weeks. This is not a type of public assistance. Kate Brown has been largely silent on the crisis at the employment department, a number of other prominent Oregon leaders have called for change – among them U.S. Rep. Earl Blumenauer, House Speaker Tina Kotek and House Majority Leader Barbara Smith Warner – who urged “bold action" on behalf of Oregon workers. And one of the biggest phone fiascos on record. Salem Area: (503) 947-1500. Your actions can save lives: wear a mask, physically distance, limit your gatherings, stay home when sick, and get a vaccination once it’s available to you. Some callers spend twice that long on hold. As a result the state is dealing with an influx of unemployment claims, making it hard to get ahold of someone. We'll see if I get through to anyone. Unemployment Insurance. All rights reserved (About Us). Krumenauer did not respond to questions Monday about whether the phone situation has changed for self-employed workers. This has resulted in busy signals and longer hold times. While Gov. Please support high-quality local journalism. Her efforts to find out went wrong have come to naught. Because of this I recommend trying outside of the normal 8-5 business hours since not many people know of the extended hours yet, thus less call flow at that time and less wait time on hold. Stuck on hold with unemployment? Here’s The Oregonian’s weekly look at the numbers behind the state’s economy. When Poole finally got hold of a representative, she … © 2021 Advance Local Media LLC. Registration on or use of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your California Privacy Rights (each updated 1/1/21). When Viar tried to call to learn what’s gone wrong, he spent more than two hours on hold with the Oregon Unemployment Department but came away with no answers. Subscribe to OregonLive. Many unemployed Oregonians will go without benefits until it does. Heads up: I got through quickly after 5pm, so you may try that. Registration on or use of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your California Privacy Rights (each updated 1/1/21). Thonis said managers limited workers to only a small handful of Pandemic Unemployment Assistance (PUA) applications for about two weeks after the program launched in Oregon on April 28. Greater Salem Area: (503) 375-7900. Hang up and try to call the local area phone number for the call center. Use the Online Claim System; iMatchSkills Register/Login; Benefits Estimator; Appeals Process; UI Program Updates; UI Help Center. Unemployment Insurance Communications and Media Inquiries . “You call and wait on hold for hours. It has added hundreds of staff to process claims in recent weeks – it has 520 now and has leased a facility in Wilsonville to expand claims staff to 800. So the average hold time to the … Protip: download an auto redial app (redials at busy signal). She said the hold times the employment department posts online doesn’t include calls to new claims centers the department has opened recently. -- Mike Rogoway | mrogoway@oregonian.com | twitter: @rogoway |. Additionally, Krumenauer said the department upgraded its phone systems to accept more calls – and more calls getting through means more people waiting on hold. You may qualify for unemployment benefits to partly replace your lost earnings. Please support high-quality local journalism. Woman applying for unemployment says she was on hold 9 hours in one sitting. I’ll try and update this if I hear back from them anytime soon. Financially stressed laid-off workers are overloading the agency’s phones. On March 23, Tricia Luithle was laid off from a Cincinnati call center due to COVID-19. Help center signal, please wait several hours before attempting Contact again to be unemployed to qualify interview.! 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